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Return Policy

At Vishelectric.com, we aim to provide high-quality electrical products with complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may return a product under the following conditions:

  • The product is damaged, defective, or not working on arrival

  • You received a wrong item

  • The product is not as described or shown on the website

2. Return Window

  • Returns must be requested within 7 days from the date of delivery.

  • After 7 days, the product will be covered only under the manufacturer warranty (if applicable).

3. Conditions for Return

To be eligible for a return:

  • The product must be unused, uninstalled, and in original condition

  • It should be in the original packaging with all accessories, manuals, and invoice

  • A video of unboxing is mandatory for all return claims due to damage or wrong product

4. Replacement Policy

  • If eligible, we will arrange a free replacement for the same product

  • If the product is out of stock, a refund or store credit will be offered

5. Refund Process

  • Refunds (if applicable) will be processed within 5–7 business days after inspection and approval

  • The refund will be made to the original payment method (or via bank transfer for COD orders)

6. Items Not Eligible for Return

  • Installed or used products

  • Clearance sale or discounted items

  • Products with tampered packaging or missing parts

  • Bulk/industrial orders unless defective

7. How to Request a Return

Please email us at support@vishelectric.com or WhatsApp us at +254 780 338760 with:

  • Order ID

  • Unboxing video

  • Reason for return

  • Product photo

Our customer support team will guide you through the process.

Vishelectric.com reserves the right to approve or reject returns based on the condition of the product and our return policy guidelines.